Managing Diversity at Cityside Financial Services. Managing Diversity at Cityside Financial Services. case study. Robin J. Ely · Ingrid Vargas. Title, Managing Diversity at Cityside Financial Services. Author, Harvard Business School. Publisher, Harvard Business School Publishing, Original from. Study 17 Managing Diversity- Cityside Financial Services flashcards from Mathew T. on StudyBlue.

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Ely Why have women failed to achieve parity with men in the workplace?

Step 3 – Managing Diversity at Cityside Financial Services Case Study Analysis Once you are comfortable with the details and objective of the business case study proceed forward to put some details into the analysis template. Transformation for Environmental Sustainability Understanding Creativity: Cityside operated a profitable business with high customer satisfaction rates that were widely perceived as a successful model of the “business case for diversity.

Often history is provided in the case not only to provide a background to the problem but also provide the scope of the solution that you can write for the case study. It also reviews research that points to remedies for these biases, illustrating that organizational practices can be sites for intervention and change. My case study strategy involves.

The misaligned goals and lack of clarity in reaching objectives as well as stereotypical connotation have resulted in intensifying the competition prevailing in the organization. This leads to unstructured learning process resulting in missed details and at worse wrong conclusions. If you able to provide a detailed implementation framework then you have successfully achieved the following objectives – Detailed understanding of the case, Clarity of HBR case study fundamentals, Analyzed case details based on those fundamentals and Developed an ability to prioritize recommendations based on probability of their successful implementation.

The problem for Ron Wilkins to rectify was to formalize a strategy that would dissolve the racial differences along with providing services to the customer base without disrupting the operations and management of the bank.

In our live classes we often come across business managers who pinpoint one problem in the case and build a case study analysis and solution around that singular point. SWOT analysis is a strategic tool to map out the strengths, weakness, opportunities and threats that a firm is facing.


The next step is organizing the solution based on the requirement of the case. Finance General Management Marketing.

You should make a list of factors that have significant impact on the organization and factors that siversity growth in the industry. Ely, Ingrid Vargas Case Study Description Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele.

It include using the analysis to answer the company’s vision, mission and key objectivesand how your suggestions will take the company to next level in achieving those goals. The organization inducted minorities due to the matching needs of their target market however; the approach remained a discriminated process as the workforce was equipped with sole purpose to mirror the racial background without keeping the regard of dissonance that may occur later on in the managerial processes.

Organizational Development Case Study Authors:: In managing diversity there is a mix of factor that is associated with the diverse workforce present in any organization. Aditya Birla Financial Services Group. Meta-analyses of published cittyside show that those ideas are myths—men and women actually have similar inclinations, attitudes, and skills. Reading up the HBR fundamentals helps in sketching out business case study analysis and solution roadmap even before you start reading managint case study.

Managing Diversity at Cityside Financial Services Harvard Case Solution & Analysis

These had intensified the competition amongst both the units. HBR case studies provide anecdotal instances from managers and employees in the organization to give a feel of real situation on the ground. xityside

What does differ is the way they are treated on the job: This is just a sample partial case solution. It is important for Wilkins to identify all possible strategy that may suit the ongoing situation within the organization and asses these based on the operational and functional aspect.

Citywide can use this history to draw a growth path and illustrate vision, mission and strategic objectives of the organization.


Build a corporate level strategy – organizing your findings and recommendations in a way to answer the larger strategic objective of the firm. Drawing a motivation chart of the key players and their priorities from divwrsity case study description.

Managing Diversity at Cityside Financial Services by Ashley Lecheler on Prezi

The factors that play vital role in formulation of strategy and in assessing the background of the diverse workforce serviced numerous, few of which have integral position in the given situation, which are the moral and ethical situation in country, the diversity policy encompassing both of the workforces, as well servides the framework which employers utilize in categorizing and assessing their employees.

The customer focus led the management to pursue the aggressive minority hiring program in constituting its workforce that led to serve a close set of customers. Their work force is well suited to meet the demands of their customers by being a face of their own community which builds up the trust in banking financial services.

Make a time line of the events and issues in the case study. Please place the order on the website to order your own originally done case solution. Business case study paragraph by paragraph mapping will help you in organizing the information correctly and provide a clear guide to go back to the case study if you need further information.

Diversity management is very important for every organization similarly in case of Cityside financial services it is especially important to manage diversity to remain glued to vinancial existing base of consumers as well as growing the clientele base. The working environment in Cityside bank has been strained as the management failed to potentially reduce the difference perceived by the employees for their counterparts.