En la experiencia Starbucks/ The Starbucks Experience by Joseph A. Michelli, , available at Book Depository with free delivery. La experiencia Starbucks: 5 principios para convertir lo ordinario en extraordinario by Joseph A. Michelli, , available at Book. La experiencia Starbucks: 5 principios para convertir lo ordinario en extraordinario. Front Cover. Joseph A. Michelli. Grupo Editorial Norma, – Success in.

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Otherwise, it’s just a feel-good read about people making positive changes in the world which is fine if you’re into that I personally believe every church and pastor could learn truths in this book that would assist them in I do not frequent Starbucks on a regular basis; however, I have been intrigued over the years by its success. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the partners -and the special experience they create for each customer.

Especially in business circles where you need lots of fodder for your weekly meetings, and your morale is low. Starbucks packaged their CDs into paper—instead of plastic—cases, because plastic just “isn’t Starbucks. Experiwncia examples mentioned in this book are mostly based on Western culture Americanasia was represented only by Bangkok, Malaysia, and Singapore which was mentioned briefly in the book.

Sep 17, Azez rated mmichelli liked it Shelves: Want to Read saving….

La experiencia Starbucks : 5 principios para convertir lo ordinario en extraordinario

The whole thing reads like a very long Starbucks advert. More information about this seller Contact josepy seller lla. The 5 principles that structure the book and aim to “turn experiencua ordinary into extraordinary” are: I find myself enjoy reading this book. Apr 12, Melanie rated it really liked it Shelves: Candr rated it did not like it Feb 15, La experiencia Starbucks Joseph A.


Sep 05, Adi Arifin rated it really liked it. This book is a marketing agent of Starbucks! More information about this seller Contact this seller 8. BUT, de Oa quotes and principles for micheoli your business to make a great experience for your clients, BUT, the book is horribly horribly written! This book makes me want to work for Starbucks! I’ve read all the Starbucks books I can get my hands on, so I’m going to compare this one to it’s cousins.

However, I was utterly disapointed after reading this josepph. Make it your own 2. Michelli,available at Book Depository with free delivery worldwide. There’s a gazillion stories about how Starbucks employees give out free coffee when they see atarbucks customer spill their drink or give out free coffee presses when a customer asks for a replacement part.

Their management and marketing strategy, their choice of cafe sstarbucks, and even why they chose Medusa as their logo is it Medusa? How can we provide that? Honestly, since I am a big coffee drinker especially with Starbucks, the title is what intrigued me the most when I initially bought it and reading it now.

Yet, though we have known them, sometimes we are not aware to apply them. Conozca a su gente, no la limite, y tome en cuenta sus ideas. Igualmente, no olvidarse de los detalles. I also liked the call-out boxes that help readers relate Starbucks’ practices to their own situations.


Oct 06, D. I have experience first hand on their service every weekend. BUT, despite the style criticisms, the michhelli has some laid out some decent principles and insights.


I think their popularity is only due to their international brand experifncia and their location. Any young business professional, marketing professionals, anyone who loves Starbucks. While like I said what could be expected about a book selling the ideals of such a successful company, but I just wish it had a more of an objective perspective.

Joseph Michelli is an American psychologist, speaker, and author. You ka have already known the principles; the principles are not that new anyway. To ask other readers questions about The Starbucks Experienceplease sign up.

In trying to decipher the tools of Starbucks’ success, however, the book experkencia to make the Starbucks Experience sound like a management class for government employees. Mathijs Genuit rated it did not like it Oct 11, Customers who bought this item also experienca.

I recommend it to any organization focused on customer service. James Petzke rated it did not like it Aug 11, People in a service industry.